Can You Change A Day On Anime Expo

Ticketing FAQ

Some events at Anime Expo require an boosted ticket to attend.

If yous are planning to attend a Ticketed Consequence at Anime Expo, please be certain to read all relevant event policies regarding selection-up, will-call, and other procedures. Please exist aware that policies may vary betwixt events, especially when they take place in unlike venues.

Important Ticket Info

Badge vs. Ticket: What is the difference betwixt a badge and a ticket?

• Bluecoat: The get-go thing yous need to attend Anime Expo.
• Ticket: Some events during Anime Expo may also crave a ticket, in addition to a badge. These are called, "Ticketed Events."
  • Ticketed Events include, but may not be limited to:
    • Masquerade
    • Concerts
    • Maid Cafe
    • Butler Buffet
    • AMV Competition (Tickets are free and only available onsite)
    • After Hours
  • If you lot're interested in attending these events, you can buy your tickets online ahead of time or you can buy them onsite at the Ticketing Berth, based on availability.

What to Bring: Convention Center/JW Marriott Events

YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:

• Anime Expo Bluecoat valid for the day of the event
• Event ticket, which can be one of the following:
  • Showclix E-Ticket, attached to confirmation email
  • QR lawmaking via mobile device
  • Ticket purchased at Ticketing Berth
  • Wristband that is worn securely on the wrist (for 18+ events)

What to Bring: Microsoft Theater / The NOVO

Yous WILL Demand TO PRESENT THE FOLLOWING UPON ENTRY:

• Anime Expo badge that is valid for the day of the event (Issue policies may vary)
• Event Ticket or Wristband (MUST be picked up at Volition Telephone call at the Ticketing Booth)

What to Bring: 18+/21+ Events

• xviii+ EVENTSrequire a wristband, which can be obtained at any Info Service booths, Upshot Operations (Room 508, W Hall upper floor), or at the Ticketing Booth.
• 21+ EVENTS require a valid ID showing your appointment of nascence upon entry.

Event Admission Wristband: Full general Guidelines

Wristband Policy

Some events may either require a wristband for admission instead of a ticket OR in addition to a ticket if the event has an eighteen+ age restriction.  When issued a wristband, please refrain from tampering, in whatsoever fashion, with wristbands or you lot may be denied entry.

Consequence Admission

If a wristband is issued in lieu of a ticket for admission to an outcome, you will be required to go to Will Call at the Ticketing Berth for pick up.  Lost or stolen event wristbands will not exist replaced or refunded.

If issued for a "free" event, wristbands are distributed on a "beginning-come, first-serve" basis, one wristband per attendee.  Too, you must present your Anime Expo attendee badge prior to receiving a wristband so we can:  1) confirm you are an attendee and 2) verify you have the correct badge valid for the 24-hour interval of the upshot.  One time confirmed, a Ticketing volunteer will apply the wristband on your wrist.

Picking Up a Wristband

• Event admission wristbands can exist picked up at any Will Call station at the Ticketing Booth in Gilbert Lindsay Plaza.
• Occasionally, some "free" events will have a designated "distribution" fourth dimension stated depending on the event schedule which will exist announced ahead of fourth dimension.  Therefore, delight let ample fourth dimension to pick-upward your wristband earlier you need to line up for the upshot.
• Once you have your admission wristband, you can enter the upshot line queue area to expect until doors open up.  Please annotation there is no re-entry once in line and seating is "kickoff-come up, start-serve" in the hall.
  • ADA attendees and Premier Fans with an access wristband may make it 15-30 minutes before the doors open to receive priority entry.

Note:  If your wristband appears to be tampered with in any mode upon inspection during load in at the door, a Ticketing or Main Events volunteer has the correct to deny entry.  Access Control volunteers and Security volition also be present to enforce this policy.

• Please cheque the consequence folio for specific information regarding when doors volition open and to confirm both the location and start time for the event.

Hours & Location

The Anime Expo Event Ticketing Berth volition be open during the convention to adjust all onsite ticket sales, volition call pick upward for both tickets, and any associated giveaway items.  Additionally, we provide a Customer Service Station in the Premier Fan Lounge and a Will Call Satellite in forepart of any offsite venue (i.due east., the Microsoft Theater, Novo, Shrine Auditorium, etc.).

See Hours & Maps page for more info.

How to Pick Upwards Your Ticket

• Bring your Anime Expo badge, the confirmation email from Showclix (printout or via mobile device) and a valid photograph ID showing your date of nascency.

  Attendees under the age of 18 must be accompanied by an adult, who volition exist required to show a regime-issued photo ID, in guild to choice upward a ticket or wristband. A school ID or nascence certificate is not an acceptable class of ID.

• Go to the Ticketing Booth

  It is highly recommended to pick upwardly your tickets at least 4 hours before the start of the event so that you will have plenty time to notation the listing of restricted items, store belongings and purchases in either your car or pocketbook cheque, or take care of any other personal business prior to cheque-in Every bit WELL AS to permit sufficient fourth dimension to arrive line and go through the security check at the doors to the venue.

• AX Ticketing Volunteers will effect your ticket or wristband based on event purchased, as well equally your bonus particular(s).

How to Buy Tickets Onsite

• Get to the Ticketing Booth

  Types of Payment Accepted:Cash, American Express, Find Card, Visa, and Mastercard

• When you get to the counter, tell the AX Ticketing Volunteers which outcome you'd similar to buy a ticket for.

• AX Ticketing Volunteers volition assist you with the purchasing process and issue you lot a ticket.

  We highly recommend purchasing tickets online, when possible. As long as the outcome is non a WILL Phone call ticketed event, you will Non need to visit the Ticketing Berth and stand up in line, giving y'all more time to spend enjoying the convention!

Policies

Cancellation Policy

By purchasing a ticket to attend an effect hosted by the Society for the Promotion of Japanese Animation (SPJA) at Anime Expo, you agree non to sell or share your ticket or electronic mail confirmation.  In the event the SPJA determines in its sole discretion that you have violated this policy, the SPJA can abolish your ticket(s) and go along any money paid by yous.  Confirmations and/or tickets that have been sold or provided past anyone other than the SPJA/Anime Expo will not be honored.  The SPJA/Anime Expo reserves the right to turn down admission, service and cancel your ticket(s) at their sole discretion without liability.

Y'all must provide an individual name for each ticket upon purchase and each proper name must lucifer a valid government-issued photograph ID.  If the SPJA determines you accept purchased more than one ticket in your name for whatever result, the SPJA reserves the right to cancel your duplicate ticket(south) and consequence you lot a refund less the processing.

Refund & Commutation Policy

All sales are final. No refunds or exchanges.  No refunds will exist given for missed shows.  See Door Open and Close Policy.

Lost/Stolen Tickets

The ticket purchaser is solely responsible for the tickets purchased.  Lost or stolen tickets will not be replaced or refunded.

Child Admission Policy

For virtually events, children 2 years of age and younger do not require a ticket to be admitted at whatever ticketed event; even so, they must sit on an adult'southward lap and may not occupy a seat.  Any child 3 years of age and older will crave a ticket to enter the event area or venue and must occupy their ticketed seat but.  Please note that some events may have a different age policy.  Delight come across the specific event page or contact events@anime-expo.org or come to the Ticketing Booth for further data.

Transfer/Name Change Policy

You may transfer ticket(s) to some other person and/or modify the names of each ticket holder in the social club past logging into your ShowClix account.

Upgrade Policy

The buyer can upgrade their event ticket(south) to a higher priced ticket by doing the post-obit: 1. Purchase the ticket(s) in the higher priced tier, then contact Ticketing (events@anime-expo.org) and provide the following data:

ane.) Buyer'due south proper name and email address used for order

2.) Order confirmation number and proper noun of lesser priced ticket to be refunded

3.) New club confirmation number and name of higher priced ticket purchased as an upgrade to original society.

Once asking has been received and data verified, you volition receive notification that the original order, or ticket if order consists of multiple tickets, has been cancelled.

Deadline to submit an upgrade request is June 19, 2022.

Wheelchair & Accessible Seating

Limited attainable seating is available at each venue/outcome location. Accessible seating is reserved exclusively for attendees with accessible needs and their companions. Anime Expo attendees purchasing attainable seating may buy ane (1) accessible seat and i (1) companion seat adjacent to the attainable seat. Depending on availability, seats for boosted guests will be located as shut equally possible to the accessible infinite. This policy ensures that we can provide reasonable accommodation for attendees who crave accessible seating. In that location is express availability to suit other special needs besides. There is no guarantee that companion tickets volition remain unsold and available.

For general information on services offered for attendees with disabilities, please read our Reason Accommodations for Attendees with Disabilities Policy on the Anime Expo website or transport an email to ADA@anime-expo.org.

Purchasing Accessible Tickets

Visit the Anime Expo website (world wide web.anime-expo.org) or the Anime Expo event homepage on ShowClix to find your outcome. Go to the event page and view ticket selections. Most general admission events have accommodation for wheelchairs. For events with reserved seating, check the seating chart to note where available ADA and wheelchair seating locations are.

For additional information and/or to submit your ticket request, contact events@anime-expo.org.

Wristband Policy

Event Admission

If a wristband is issued in lieu of a ticket for admission to an event, you will be required to become to Will Call for pick upward unless otherwise specified on the outcome page or order confirmation e-mail. Upon pick-upwards, a Ticketing representative will immediately employ the wristband. Lost or stolen event wristbands will not exist replaced or refunded.

18+ Ticketed Events

Most 18+ Ticketed Events (for instance, simply non limited to, xviii+ Panels, Workshops, and Video Screening Rooms) will crave a wristband along with a valid AX Badge. 18+ wristbands can be obtained from either:

• an Information Services Berth (located in South Hall, 2nd Floor Concourse Hall, Westward Hall Vestibule and Gilbert-Lindsay Plaza outside West Hall),
• the Ticketing Booth (also located in Gilbert Lindsay Plaza), or
• Event Operations (West Hall Room 508A).

Only those whose age has been verified past showing a valid authorities-issued photo ID list date of nascence will be issued a wristband. Wristband must exist applied to attendee's wrist by an Info Services, Event Operations or Ticketing representative.

NOTE: Non ALL 18+ Events require an 18+ wristband. For 18+ events that do NOT crave a wristband, you lot will be asked to show a valid Government-issued photo ID showing appointment of birth to Security prior to entry at the door. Delight refer to the event folio for specific details on what will exist required if there is an age restriction.

For events that require an 18+ wristband also as a ticket for entry during check-in, please note the following:

• 18+ wristbands can only be practical by an authorized Ticketing, Outcome Operations or Info Services representative.
• Refrain from tampering, in any fashion, with wristbands provided for entry or you may be denied entry.
• You may Not escort another person under the historic period of 18 into an xviii+ event.

Restrictions and Prohibited Items/Actions

Cameras/Photography Restrictions

Not-professional, not-flash even so photography is permitted at most events. However, for some events, at the asking of the creative person/performer, photos, as well equally video/audio, of any type may exist

prohibited. For more information as well as policies pertaining to video recording, please refer to the Photography & Video Policy listed in the Principal Events Policy For events held at venues outside of the Los Angeles Convention Center (i.eastward., Microsoft Theater, the Novo, Crypto.com Loonshit, etc.), delight refer to any policies noted on their websites pertaining to Photography & Video Recording.

Strollers

Per fire marshal code, strollers are not immune in the seated areas of a venue and cannot cake whatsoever walkways or aisles. Attendees are encouraged to leave strollers in their vehicles or in the Bag Check area during an event. Limited stroller parking may be available for some result locations, but not guaranteed. Please refer to the event venue's website for their policy regarding strollers.

Prohibited Items/Actions

The following is a general listing of prohibited items for all events held at the Los Angeles Convention Centre and JW Marriott and is subject to change:

• No food or beverages (bottled water is acceptable)
• No bags that exceed 14" x fourteen" (i.e., big bags, backpacks, suitcases, etc.)
• No weapons (i.e., knives, swords, bokken, pepper spray, mace, etc.)
• No oversized costumes or oversized props (with the exception of Masquerade contestants).
• No selfie sticks
• No noise making devices, air horns, whistles
• No signs, flags or banners
• No smoking or vaping.
• No running in the aisles or rows.

Ever check the event folio for specific policies/information regarding prohibited items or restrictions every bit well as the website for any outside venues Anime Expo events may be hosted at (i.due east., Microsoft Theater, the Novo, etc.).

Doors Open up & Shut Policy

Door opening times are generally 30 minutes prior to the start of the bear witness for all Maid Café, Butler Café, After Hours and Escape Game shows.  Door opening times for all other shows/concerts is 60 minutes prior to the start of the testify but tin can vary according to the event.  Therefore, information technology is recommended that you check the event page and your ticket for specific information regarding when doors will open up for your issue AND ticket type.

Door closing times are always when the event is scheduled to outset.  Delight cheque the event folio to ostend the following:

• Maid Café, Butler Café and After Hours: Once doors close, no late arrivals will exist admitted.  No refunds or exchanges for missed show.
• Concerts/Special Events/Masquerade: In one case doors close, late arrivals may continue to be admitted until a designated time or may be held in the entryway until break.  No refunds or exchanges for arrivals afterwards the designated cutoff time.

Re-Entry Policy

Anime Expo has a "No Re-Entry" policy for ALL ticketed events. Attendees who wish to return a prohibited particular to their vehicle, store an item in a locker, or need to go out and re-enter due to a personal emergency must first contact either a Ticketing or Front of Firm Manager to brand necessary arrangements.

Ticket Re-Sale

To avoid problems with counterfeit, stolen or voided tickets, attendees should make all their purchases through SPJA/Anime Expo authorized websites just.

The resale of tickets ("scalping") is against the constabulary and will not be permitted.  Reselling online will result in badge and ticket(s) being cancelled without refund.   Scalping/ reselling onsite, in or around the Los Angeles Convention Center or LA Live area, is prohibited and strictly enforced

Los Angeles Municipal Lawmaking. 42.03 states:  "No person in or upon any public street, sidewalk, or other public place shall sell or re-sell or offer to sell or resell any ticket of access to a place of public assemblage.  No person in or upon any identify which is open to the public shall sell or re-sell or offer to sell or re-sell any ticket of admission to a place of public assemblage."

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Source: https://www.anime-expo.org/register/ticketing-faq/

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